Product Page - Rules vs. Reality 2025 (Four-Part Webinar Series)

Recording Date(s): Feb., May, Aug., & Nov. 2025

Cost in Education Club tokens: Ineligible

Speaker(s): UMACHA's Education Team

Length: 60 minutes each (total 240 minutes)

Description: Rules vs. Reality is an engaging session that explores real-world scenarios from actual member phone calls and emails. Its goal is to shed light on practical situations that financial institutions regularly encounter, providing a platform to better understand how the Nacha Rules can be effectively applied in practice. The session also encourages audience participation, fostering discussions on making informed judgment calls while balancing the letter of the rules with the realities of financial operations.

Topics include:

• A counterfeited debit card is used to make unauthorized ATM withdrawals.
• ACH debits are posting to the account of a deceased Receiver listing an unknown Receiver name.
• RDFI takes an excessive amount of time to return an ACH debit, resulting in a potential loss for the ODFI.
• A business fails to make pay-or-return decisions in Positive Pay and later determines unauthorized debits were paid.
• An ODFI reviewing an Originator's oral authorization script identifies it fails to include revocation instructions.
• A consumer opens a new account that is funded by an ACH debit that is later returned, but only after she has closed the account.
• After being requested to send an ENR Entry, a financial institution is left questioning what ENRs are, when they should be used, and what other methods of updating federal benefit Direct Deposit information are available.
• After a member closes their account due to fraud, the RDFI inadvertently posts a debit received for the closed account to the new account, only to discover it was unauthorized and now needs to know how to resolve the issue.
• After acting on an emailed request, a business quickly discovers it has fallen victim to Business Email Compromise and looks to its financial institution for guidance on what to do next.
• A consumer’s check is converted to an ARC (Accounts Receivable Entry), but they later request to stop the payment. This segment examines how RDFIs should determine the appropriate ACH return reason code, considering the nuances of check conversion.
• An Originator plans to pay sales staff on the 1st of each month. But what happens when that date lands on a weekend or holiday? We explore timing implications, processing options, and best practices to ensure timely payroll delivery.
• An Originator receives multiple ACH debit returns marked R07 (Authorization Revoked), yet the Receiver’s Written Statement of Unauthorized Debit (WSUD) shows no actual revocation before the entries were initiated. This session discusses potential recourse, dispute resolution, and compliance considerations.

• Upon completion of the purchase, the purchaser will be immediately prompted to download a PDF or zip file.  Each PDF will contain a link to view the purchased webinar(s).  Access to the recorded webinar(s) is limited to 60 days following the purchase.
• UMACHA is required to collect Sales & Use tax, in addition to Municipal tax (city tax), on the services that are provided in the state of South Dakota, and recorded webinars in the state of Minnesota.