It can be an everyday circumstance where we find ourselves at a crossroads between our knowledge of the rules & guidelines vs the reality of the situation the customer or member is facing. Join us for a 90 minute session, as we put a spotlight on some real-life scenarios, discussing how the rules should be applied while facilitating an exchange of ideas on how to make the best judgment calls for your financial institution. The final 30 minutes of these quarterly events are designed for you to bring your questions from your teams. Don't delay - sign up today for a fast-paced and lively discussion of challenges we all face and how to make the right decision for your institution!
2021 Recording Dates:
Members $750 | Non-Members $1500